Privacy Policy
Last updated: December 29, 2025 · Effective: December 29, 2025
We are committed to protecting your personal information when you use our bus booking services in Nepal.
Your data, your rights. By using our services, you consent to this policy. You have the right to access, correct, or delete your personal data at any time.
Overview & Scope
This Privacy Policy explains how Miles Travel Pvt. Ltd. ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our website, mobile services, and booking platform.
Applicable Laws:
- Electronic Transaction Act, 2063 (Nepal)
- Consumer Protection Act, 2075 (Nepal)
- Right to Information Act, 2064 (Nepal)
- Company Act, 2063 (Nepal)
This policy applies to all users of our platform, including customers, visitors, and partners.
Data Controller
Miles Travel Pvt. Ltd. is the data controller responsible for your personal information.
Information We Collect
Technical Information
- IP address
- Browser type and version
- Device information
- Time zone setting
- Operating system
Usage Information
- Pages viewed
- Search queries
- Referral sources
- Click patterns
- Time spent on site
Sensitive data: We do not intentionally collect biometric, health, or religious data. Please avoid providing such information.
Legal Basis for Processing
We process your data under these legal bases:
- Legal Obligation: To comply with Nepali laws and regulations
- Legitimate Interests: To improve services, prevent fraud, and enhance security
- Consent: For marketing communications and non-essential cookies
How We Use Your Information
- Customer Support: Respond to inquiries, resolve issues, provide assistance
- Improvement: Analyse usage patterns, fix bugs, enhance user experience
- Security: Protect against unauthorised access, maintain platform integrity
- Legal Compliance: Fulfil regulatory obligations, respond to legal requests
Information Sharing
We do not sell your personal information. We share limited data only as necessary:
Business Transfers: In case of merger, acquisition, or sale of assets, your data may transfer to the new entity with prior notice.
Data Security
We implement appropriate technical and organisational measures:
- Encryption (SSL/TLS) for data in transit
- Access controls and authentication
- Regular security audits
- Secure data centres
- Employee training on data protection
- PCI DSS compliance for payment processing
While we strive to protect your data, no method of transmission or storage is 100% secure.
Data Retention
We retain your data only as long as necessary:
Your Privacy Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion (subject to legal obligations)
- Right to Restrict: Limit processing in certain cases
- Right to Data Portability: Receive data in structured format
- Right to Object: Opt-out of marketing
- Right to Withdraw Consent: Anytime, with future effect
To exercise your rights, contact us at info.milestravel@gmail.com.
Cookies & Tracking Technologies
We use cookies and similar technologies for essential functions, analytics, and personalisation.
For complete information, see our Cookie Policy. You can manage preferences via browser settings or our consent banner.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately for deletion.
International Data Transfers
Your data may be processed in countries outside Nepal (Singapore, India, EU, US) where our service providers operate.
- We ensure adequate safeguards through standard contractual clauses
- Data is protected by encryption and confidentiality agreements
- Transfers are necessary for service delivery (hosting, payments, support)
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or prominent website notice. The "Last Updated" date at the top indicates when changes were made. Continued use after changes constitutes acceptance.
Complaints & Contact
For privacy concerns, complaints, or to exercise your rights:
If unsatisfied with our response, you may lodge a complaint with the Nepal Rastra Bank or relevant consumer protection authority.
Governing Language
This Privacy Policy may be translated into other languages. In case of conflict, the English version prevails.
By continuing to use Miles Travel Pvt. Ltd., you acknowledge that you have read and understood this Privacy Policy.
© 2025 Miles Travel Pvt. Ltd.. All rights reserved.