Travel Safety
Your safety is our top priority. We verify partners, provide real-time tools, and offer 24/7 support.
In Case of Emergency
Call our hotline immediately for medical, security, or travel issues.
+977-9857044894Save this number before travelling · Available 24/7
99.8%
Safety Rating
24/7
Emergency Support
100%
Verified Partners
Quick links
Safety Overview
Safety is built into every part of your journey — from partner verification to emergency assistance.
- Every partner is fully verified with government ID and background checks
- Secure payments with bank-grade encryption (PCI compliant)
- 24/7 multilingual support for safety concerns
- Travel insurance included on all bookings (terms apply)
- Real-time journey monitoring for high-risk routes
Safety Features
- ID Verification: Government ID & licence verification for all providers
- 24/7 Safety Team: Dedicated team monitoring trips and responding to incidents
- Emergency Hotline: Direct line to safety specialists at any hour
- Journey Tracking: Share live location with trusted contacts (opt-in)
- Background Checks: Criminal record checks for all drivers
- Secure Payments: No cash handling, fully traceable transactions
- Rating System: Transparent reviews from verified travellers only
Partner Verification Process
- 1Government ID & driver's licence verification
- 2Criminal background check (Nepal Police clearance)
- 3Vehicle inspection and safety certification
- 4Safety & service training completion
- 5In-person interview and reference checks
- 6Ongoing monitoring and re-verification every 6 months
Safety Guidelines
Before You Book
- Check provider ratings and read recent reviews
- Review vehicle photos and safety features
- Confirm contact details and meeting points
- Share itinerary with family or friends
- Save emergency contacts in your phone
During Travel
- Share live location with trusted contacts (optional feature)
- Stay aware of surroundings, especially at night
- Use only verified transport from your booking
- Keep valuables secure and out of sight
- Trust your instincts — if something feels wrong, contact support
Emergency Response Steps
- 1Stay calm: Assess the situation before acting
- 2Call local emergency: Police: 100, Ambulance: 102, Fire: 101
- 3Contact Miles Travel: 24/7 hotline: +977-9857044894
- 4Reach your embassy: Contact your national embassy if applicable
Partner Safety Standards
Strict requirements for all partners on our platform:
- Hotels: 24/7 security staff, fire safety equipment, hygiene certification, emergency evacuation plans
- Transport: Vehicle inspections every 3 months, licensed drivers with clean records, GPS tracking, first aid kits
- Guides: Licensed by Nepal Tourism Board, first aid certified, local area expertise
Only ~30% of applicants pass full verification. Partners must maintain ≥4.5-star rating and undergo random spot checks.
Emergency Contacts
Embassy Contacts — Kathmandu
Keep your embassy contact handy before travelling.
Safety concern? Contact us immediately — we're here 24/7.
© 2025 Miles Travel. Stay safe, travel well.