Refund Policy
Last updated: December 29, 2025 · Effective: December 29, 2025
We process eligible refunds fairly and transparently. Processing takes 7–14 business days.
Consider travel credit or rescheduling first — often no or low fees. Check eligibility below before submitting a refund request.
Refund Overview
Refunds depend on cancellation timing, provider rules, and booking type. Most eligible requests succeed.
Refund Eligibility
Eligible cases
- Cancelled within the allowed timeframe
- Significant schedule change (more than 2 hours)
Not eligible
- No-show (did not board)
- Non-refundable bookings
- Cancellations after cutoff time
- Change of mind
Special cases — possible full or waived refund
- Medical emergency (with proof)
- Bereavement
- Government travel restrictions
Fees & Deductions
Refunds may have deductions for:
- Admin/processing fee (रु 200–500)
- Provider cancellation charges
- Payment gateway fees (1–3%, non-refundable)
Fees may be waived if the operator cancels, a major delay occurs, travel restrictions apply, or a documented emergency is provided.
How to Request a Refund
Contact support with your booking reference number, departure details, and reason for the refund.
Frequently Asked Questions
Can I cancel part of a booking?
Yes — individual passengers in group bookings can be cancelled (fees apply per cancellation).
Are taxes refundable?
Usually yes when the full booking is cancelled.
Policy may update — check here for the latest version.
Need a refund? Contact support with your booking details.
Have your reference number ready and refer to the eligibility section above.